Frequently
Asked Questions

We rent professional AV and event production gear across seven departments: Pro Audio (line arrays, consoles, subwoofers, IEMs, RF systems), Video (LED walls, projectors, IMAG switchers, media servers), Lighting (moving lights, LED fixtures, consoles), Staging (portable staging, risers, mobile stages), Backline (guitar/bass amps, drum kits, keyboards), Special FX (CO₂ jets, cold sparks, haze, confetti cannons), and Truss & Rigging (truss, chain motors, ground support).

Yes. We deliver, set up, and strike all rental equipment. Delivery fees depend on distance from our Philadelphia warehouse. Contact us for a quote specific to your venue.

Yes, dry hire is available for qualified operators. You must have verifiable experience with the specific gear you're renting. Certain items (rigging, high-power audio systems) require a D24K operator on site for safety and liability reasons.

Our standard rental period is one day (load-in day through show day). Multi-day and weekly rates are available for touring productions and extended events.

Yes. D24K works nationally and internationally. We've supported productions across the United States and in Europe. We travel with our own gear and crew. Travel, trucking, and per diem are included in quotes for out-of-market events. Contact us and we'll put together a package regardless of location.

Use the Request a Quote button on any page of our site. Tell us your event date, venue, type of event, and what departments you need. We'll follow up within one business day, often same day.

For large productions (concerts, festivals, major corporate events), we recommend booking 4–8 weeks out. For smaller events, 1–2 weeks is usually fine. That said, we can sometimes accommodate last-minute requests. Call us and ask.

Event date and times (load-in, show, strike), venue name and address, estimated audience size, type of event, departments needed (audio, video, lighting, etc.), and any technical rider requirements if applicable.

Yes. We require a deposit to hold your date. The deposit amount and payment schedule are outlined in your rental agreement. Full payment is typically due before or on the day of load-in.

Cancellation terms are included in your rental agreement and vary based on how close to the event date the cancellation occurs. Please review your contract carefully. Cancellations close to the event date may result in forfeiture of the deposit.

Yes. We offer full-service event production including audio engineers (FOH and monitors), lighting designers and operators, video directors and technicians, stage managers, stagehands, certified riggers, and backline techs.

Yes. If you already have gear sourced, we can provide labor only. We can also provide crew to supplement your in-house or existing production team.

Absolutely. Our production services include technical direction, show design, CAD stage plots, signal flow diagrams, rider fulfillment, and coordination from first call through final strike.

Yes. Our engineers and crew regularly travel for touring productions, festivals, and destination corporate events. Per diem and travel costs are included in production quotes.

Yes. Our rigging team holds current industry certifications. All overhead rigging work is supervised by a qualified rigger and completed in compliance with venue specifications and applicable regulations.

We carry a range of professional digital consoles including models from Yamaha, Midas, and DiGiCo. Specific models available depend on show requirements. Contact us with your rider and we'll confirm availability.

We stock LED video wall panels in pixel pitches from 1.9mm to 3.9mm, suitable for indoor and outdoor use. Contact us with your throw distance, viewing conditions, and content resolution requirements for a recommendation.

Yes. Our audio systems support Dante audio networking. Please specify this requirement in your quote request so we can ensure the right gear is allocated.

Yes. We can provide power distribution (PDU) and cable. For events requiring generator power, we can coordinate generator rental and supply. Let us know your power requirements and venue power availability in your quote request.

Our warehouse and headquarters are in Philadelphia, PA. We work nationally and internationally. If you have a production, we can get there. Travel, trucking, and per diem are factored into quotes for out-of-market events.

Our office is available Monday–Friday, 9am–6pm Eastern. For production emergencies and active show support, we're available 24/7. Call 215-739-1670.

Yes. We are familiar with the union requirements at major Philadelphia-area venues and work within collective bargaining agreements when required by the venue or client.

Yes. D24K Productions LLC carries commercial general liability and equipment coverage. Certificates of insurance are available upon request for your venue or event.

We don't publish a hard minimum, but very small single-item rentals may not be practical given delivery logistics. Contact us and we'll let you know if your request is a good fit.