Effective Date: November 05, 2025 • D24K Sound, LLC d/b/a D24K Productions
This Rental Agreement is entered into between D24K Sound, LLC d/b/a D24K Productions and the Customer identified on the signed Quote or Service Order. The property and/or services rented or provided under this Agreement are collectively referred to as the "Rented Property" and/or "Services." In case of conflict between this Agreement and any Customer-provided purchase order or other terms, this Agreement shall govern, and any conflicting or additional terms submitted by Customer are expressly rejected.
Quote / Service Order / SOW: The written proposal prepared by D24K describing the Rented Property and Services.
Event: The production, show, or engagement for which Services and/or Rented Property are provided.
Crew: Technicians, engineers, and other personnel provided or arranged by D24K.
Business Day: Any day other than Saturday, Sunday, or a U.S. federal holiday.
Delivery: The transfer of the Rented Property from D24K to Customer, Customer's agent, or carrier at the location designated in the Quote.
Return: The actual receipt and inspection of the Rented Property by D24K at its facility.
Risk Period: The period beginning at Delivery and ending upon Return and inspection, during which all risk of loss, theft, or damage lies with Customer.
Quotes are prepared using information available at the time. Changes in requirements, equipment, or dates may result in revised charges. Equipment and labor rates are subject to change if acceptance occurs after the validity period stated in the Quote. Exclusions unless expressly stated: permits/fees, security, venue electrical charges, lifts, parking/travel costs, crew lodging. A Quote is not binding until signed by Customer and accepted by D24K.
Written cancellation (sent to info@d24ksound.com) must be received by 10:00 a.m. the day before scheduled delivery. Cancellations after that time will result in a 50% restocking fee, plus any subcontracted services and minimum labor charges (4 hours). Non-refundable deposits and actual costs incurred prior to cancellation remain due.
D24K may require a non-refundable deposit as stated in the Quote. Deposit payment constitutes acceptance of the Quote. Final payment of the balance is due prior to project start unless otherwise agreed in writing. If payment is not received by the due date, this Agreement may be cancelled and cancellation fees will apply. Customer is responsible for all applicable taxes. A 3.5% service charge applies to orders over $10,000 when paid by credit card. Late fees: balances more than 5 days past due incur a 10% late fee, plus 2.5% per month until paid in full. Billing corrections must be requested within 10 days of invoice receipt. Customer authorizes D24K to charge Customer's credit card for unpaid balances, damages, loss, or additional fees owed under this Agreement.
Delivery and pickup charges are based on mileage/fuel within normal hours. After-hours service incurs additional charges. Customer must ensure timely access to the venue at the scheduled delivery/setup time. Risk of loss or damage passes to Customer upon Delivery and remains with Customer throughout the Risk Period, until Return and inspection by D24K.
Day rate is based on ten (10) hours. Hours beyond 10 are billed at 1.5x; hours beyond 14 at 2x. Technicians must receive a minimum turnaround of ten (10) consecutive hours between shifts. If this is not met, turnaround hours are billed at 1.5x until restored. Meals: Customer shall provide crew meals (hot breakfast, lunch, and dinner) or pay a $25 per-person meal allowance.
This Agreement begins upon Delivery and continues until Return of the Rented Property and acceptance by D24K.
This is a rental only. All right, title, and interest in the Rented Property remain with D24K. Customer gains no ownership or security interest.
Maintain the Rented Property in good condition and use it only as intended by the manufacturer. Provide adequate space, truck access, power, rigging support, and overnight security. Obtain and pay for all necessary permits, licenses, and approvals, and comply with all venue, OSHA, and local safety requirements. Customer shall not sublease, assign, or permit any third party to use the Rented Property without D24K's written consent. Specialized equipment may only be operated by D24K personnel or Customer personnel approved in writing. Equipment must be returned clean and free of markings, tape, or residue. Customer and the individual signing this Agreement shall be jointly and severally liable for all obligations under this Agreement.
Customer acknowledges receipt of the Rented Property in good, serviceable condition unless written notice of defects is given within 24 hours. Customer is responsible for safe and timely Return of all items in the same condition. Late returns accrue additional rental charges at the quoted daily rate. Return is not effective until inspection and written acceptance by D24K.
Customer is liable for loss, theft, or damage to equipment during the Risk Period at full replacement value. If returned equipment is not serviceable, rental charges continue until repaired or replaced, not exceeding replacement value. D24K may require a security deposit equal to replacement value.
Additional orders may be placed by written email request, which will be governed by this Agreement.
D24K may photograph or record events for promotional purposes unless Customer objects in writing at least 24 hours before the event.
Customer shall provide, prior to Delivery, a certificate of insurance naming D24K as Additional Insured and Loss Payee, with liability coverage of at least $1,000,000 and equipment coverage equal to replacement value. Coverage must be primary and non-contributory to D24K's insurance. All policies must provide at least 30 days' prior written notice to D24K of cancellation. If Customer fails to provide required insurance, D24K may procure coverage at Customer's expense or cancel the Agreement without liability, retaining deposits.
Customer shall indemnify, defend, and hold harmless D24K, its employees, agents, and subcontractors from any claims, damages, losses, or expenses (including attorney's fees) arising out of: Customer's use of the Rented Property; operation by non-D24K personnel; third-party injury; venue or landlord claims; or intellectual property/license violations; except to the extent caused by D24K's gross negligence or willful misconduct.
A Default occurs if Customer: (i) fails to make timely payment; (ii) fails to maintain required insurance; (iii) materially breaches this Agreement; or (iv) becomes insolvent or subject to bankruptcy. Upon Default, all amounts owed become immediately due, and D24K may repossess the Rented Property without notice or legal process.
D24K may engage subcontractors to provide Services. D24K is not liable for delays, failures, or acts of subcontractors not under its direct control.
In the event of equipment malfunction, D24K's sole obligation shall be to repair, replace, or refund the rental cost of the affected equipment. D24K is not liable for consequential damages, lost profits, or event interruption.
D24K is not liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, strikes, pandemics, government orders, fire, flood, or transportation delays. Customer remains responsible for all non-refundable deposits and actual costs incurred prior to the Force Majeure event.
D24K's total liability under this Agreement shall not exceed the lesser of (i) total fees paid by Customer for the affected Rented Property/Services, or (ii) Customer's actual direct damages. In no event shall D24K be liable for indirect, incidental, special, or consequential damages, including lost revenue, profits, goodwill, or reputation.
D24K shall not disclose Customer's confidential or proprietary information to third parties, except as required to perform Services or as required by law.
The parties agree to attempt to resolve disputes through good faith mediation in Philadelphia, PA, before filing any lawsuit. Venue and jurisdiction are exclusively in Philadelphia County, PA. Customer and D24K waive any right to a jury trial in any dispute arising under this Agreement, to the fullest extent permitted by law.
Severability: If any provision is invalid, the remainder shall remain enforceable. Assignment: Customer may not assign rights without D24K's prior written consent. Survival: Payment obligations, indemnification, confidentiality, and limitations of liability survive termination. Future Orders: These Terms govern all future rentals or Services unless expressly modified in writing. Entire Agreement: This document is the entire agreement between the parties and supersedes prior written or oral agreements.
