Effective Date: June 23, 2025 • D24K Sound, LLC d/b/a D24K Productions • 1824 Germantown Ave, Philadelphia, PA 19122
D24K Sound, LLC d/b/a D24K Productions ("D24K Productions," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at d24ksound.com (the "Site"), contact us for services, or enter into a business relationship with us. Please read this policy carefully. By using our Site or services, you consent to the practices described herein.
Information You Provide Directly. We collect information you voluntarily provide when you contact us via email, phone, or our quote request form. This may include your name, company name, email address, phone number, event details, billing and shipping address, and payment information. We may also collect information when you sign contracts or rental agreements with us.
Information Collected Automatically. When you visit our Site, we and our service providers may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and the date and time of your visit. This information is collected through cookies, web beacons, and similar tracking technologies.
Information from Third Parties. We may receive information about you from third-party sources such as business partners, event venues, or referral sources in connection with providing our services.
We use the personal information we collect for the following purposes: to respond to your inquiries and provide quotes for rental services; to process transactions and send related information including order confirmations and invoices; to manage and fulfill rental agreements and service contracts; to send administrative communications such as updates to this Privacy Policy or our Terms of Rental; to improve our website and services; to comply with applicable laws and regulations; to protect our legal rights and prevent fraud or misuse of our services; and to send promotional communications about our services where you have provided consent or where permitted by applicable law. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
To the extent required by applicable law, our legal bases for processing your personal information include: performance of a contract (processing necessary to fulfill your rental agreement or service request); legitimate interests (operating and improving our business, preventing fraud); compliance with legal obligations; and consent (where you have expressly agreed to a particular use of your data, such as receiving marketing communications).
Our Site uses cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors are coming from. We use the following types of cookies: Essential Cookies, which are necessary for the Site to function and cannot be switched off; Analytics Cookies, which help us understand how visitors interact with our Site (we may use Google Analytics or similar services for this purpose); and Preference Cookies, which remember your preferences such as your selected light or dark display mode. You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. Our Site does not currently respond to "Do Not Track" signals from browsers.
We share your personal information with third-party vendors and service providers that perform services on our behalf, including payment processors (such as Helcim Inc.), email communication providers, project management and scheduling software (including Rentman), website hosting providers, and analytics providers. These third parties are authorized to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality and security of your data. We are not responsible for the privacy practices of third-party websites linked from our Site.
We may disclose your personal information in the following circumstances: to our employees, contractors, and agents who need the information to assist us in providing services; to comply with a legal obligation, court order, or lawful request from governmental authorities; to enforce our Terms of Rental or other agreements; to protect the rights, property, or safety of D24K Productions, our customers, or others; in connection with a merger, acquisition, reorganization, or sale of assets, in which case the successor entity will be bound by this Privacy Policy; or with your consent.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Rental agreement records are generally retained for a minimum of seven (7) years as required by applicable tax and business record-keeping laws. Contact and inquiry data is retained for up to three (3) years from your last interaction with us, unless a longer period is required by law. You may request earlier deletion of your data subject to our legal obligations.
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through encrypted, PCI-compliant payment processors and is not stored on our servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and any applicable regulatory authorities as required by law.
Depending on your location, you may have certain rights with respect to your personal information. California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect, use, disclose, or sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information (we do not sell personal information); the right to non-discrimination for exercising your privacy rights; and the right to correct inaccurate personal information. All Users: Regardless of location, you may request access to, correction of, or deletion of your personal information by contacting us. We will respond to verifiable requests within the timeframe required by applicable law.
Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.
Our Site may contain links to third-party websites, including our social media profiles on Facebook, Instagram, and LinkedIn, and review platforms. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
We reserve the right to modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site or services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
D24K Sound, LLC d/b/a D24K Productions
1824 Germantown Ave
Philadelphia, PA 19122
Email: info@d24ksound.com
Phone: 215-739-1670
This Privacy Policy is provided for informational purposes. D24K Productions recommends consulting with a licensed attorney to ensure full compliance with all applicable federal, state, and local privacy laws including but not limited to CCPA, COPPA, and CAN-SPAM.
